JOB DESCRIPTION

About the Role:

We are looking for a dedicated and detail-oriented Virtual Assistant to join a leading medical practice specializing in Otolaryngology and Head and Neck Surgery. This role involves supporting the practice with patient intake, scheduling, data management, and Telehealth coordination, while ensuring the clinic runs smoothly and efficiently.

If you are fluent in Spanish, highly organized, and able to work independently, we encourage you to apply!

Key Responsibilities:

• Patient Intake: Collect and manage patient intake forms, including ID verification and document submission prior to appointments.

• Scheduling: Organize and manage both initial and follow-up appointments to maintain a balanced schedule within the clinic.

• Data Management: Gather and prepare necessary medical data (labs, imaging, referrals) for patient visits.

• Telehealth Coordination: Arrange telehealth visits for patients discussing labs and imaging results, and pitch telehealth options for an additional $60 fee.

• Online and Referral Follow-ups: Follow up with patients through web, Facebook, Instagram, and physician referrals to ensure all inquiries are addressed.

• Patient Reviews: Call patients to follow up on their experiences and encourage them to leave reviews on Google and Facebook.

• Radiology Coordination: Coordinate with the radiology department to organize modified barium swallow appointments.

Qualifications:

• Fluent in Spanish (both written and spoken).

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills to engage with patients and staff.

• Problem-solving abilities with an independent work style.

• Proficiency with Practice Fusion or a similar medical charting system is required.

Preferred Qualifications:

• Previous experience in a medical or healthcare setting is a plus, especially in patient intake, scheduling, or telehealth services.

What We Offer:

• Paid Onboarding and Training: You’ll receive comprehensive training to ensure success in your role.

• The opportunity to work remotely in a fast-paced, professional medical environment.

• A chance to directly impact patient care and the overall efficiency of the practice.

Schedule:

• Full-time, Monday to Friday (8 AM to 5 PM EST).

NON- NEGOTIABLES:

• Screenshot and Productivity

• Tracker Graveyard Shift ( Philippine Time )

Qualifying Questions:

•Who is the most influential person in your life and how did he/she impact you?

• What is the toughest obstacle you have encountered in life? Did you overcome it? How?

• How would you define success in your personal & business life?

• Work in the Puerto Rico Time Zone (Eastern Standard Time without Daylight Savings).