JOB DESCRIPTION

About:

Step into the world, where every earring isn't just an accessory – it's the beginning of your story. We create pieces that are more than jewelry; they are chapters in a journey, celebrating the milestones, triumphs, and experiences that shape who you are. At Adornmonde, we believe in the art of layering — not just in fashion, but in telling your story. Crafted with love and attention to detail, our earrings represent personal journeys and unique experiences. We are a family-led brand where each piece is made with care and passion.

Position Overview:

We are looking for a proactive, organized, and creative Customer Care Virtual Assistant to join our growing team. The ideal candidate will be a people person who thrives in a dynamic environment, helping us provide exceptional customer support and smooth operational processes. This role is essential in managing customer inquiries, liaising between departments, and ensuring a seamless customer experience at every touchpoint.

Key Responsibilities:

• Customer Service: Respond to customer inquiries via email, ensuring a positive and helpful experience.

• Collaboration: Liaise with other departments, including the warehouse and inventory management teams, to resolve customer queries and manage requests.

• Issue Resolution: Handle and action customer issues promptly and effectively to maintain customer satisfaction.

• Tools Utilization: Manage customer care tasks using Shopify, Gorgias, Slack, and Google Sheets.

Required Skills & Qualities:

• Proactive & Independent: Ability to work autonomously, yet be a team player when needed.

• Fluent in English: Excellent written and verbal communication skills.

• Customer-Focused: Genuine interest in providing a personalized and positive customer experience.

• Fashion & Jewelry Enthusiast: Passion for fashion and jewelry is a plus!

• Flexible & Receptive: Ability to accept and integrate feedback positively.

• Tech-Savvy: Comfortable using tools like Shopify, Gorgias, Slack, and Google Sheets.

• Strong Problem-Solving Skills: A quick thinker who can resolve issues with creativity and efficiency.

Job Details:

• Hours: 20-29 hours per week

• Hourly Rate: $5/hour

• Work Hours: 10 AM AEST - 5 PM AEST (Sydney time)

• Time Zone: Must be available during Sydney time zone hours (flexible to NY time zone as needed).

• Communication: Primarily via email

Expected Outcomes:

• Customer Care Efficiency: With the support of the Virtual Assistant, the team can focus more on other business aspects while knowing customer inquiries are being handled efficiently and reliably.

• Operational Smoothness: Assist in maintaining a streamlined flow of communication and actions across departments.

• Reliability: Build trust and dependability within the team as the go-to person for customer care and related tasks.

Why Join Us?

• Family-Oriented Team: We're a small, passionate team that values collaboration, creativity, and fun.

• Room to Grow: As we continue to expand, there will be opportunities for you to take on new challenges and responsibilities.

• Flexible Working Hours: We offer flexibility in scheduling and are open to adjusting work hours to accommodate both AEST and NY time zones.

How to Apply:

We are looking for someone to start immediately, so be sure to highlight why you're the perfect fit for this role.