JOB DESCRIPTION

Job Description:

We are looking for a proactive, organized, and creative Customer Care Virtual Assistant to join our growing team. The ideal candidate will be a people person who thrives in a dynamic environment, helping us provide exceptional customer support and smooth operational processes. This role is essential in managing customer inquiries, liaising between departments, and ensuring a seamless customer experience at every touchpoint.

Key Responsibilities:

-Customer Service: Respond to customer inquiries via email, ensuring a positive and helpful experience.

-Collaboration: Liaise with other departments, including the warehouse and inventory management teams, to resolve customer queries and manage requests.

-Issue Resolution: Handle and action customer issues promptly and effectively to maintain customer satisfaction.

-Tools Utilization: Manage customer care tasks using Shopify, Gorgias, Slack, and Google Sheets.

Required Skills & Qualities:

-Proactive & Independent: Ability to work autonomously, yet be a team player when needed.

-Fluent in English: Excellent written and verbal communication skills.

-Customer-Focused: Genuine interest in providing a personalized and positive customer experience.

-Fashion & Jewelry Enthusiast: Passion for fashion and jewelry is a plus!

-Flexible & Receptive: Ability to accept and integrate feedback positively.

-Tech-Savvy: Comfortable using tools like Shopify, Gorgias, Slack, and Google Sheets.

-Strong Problem-Solving Skills: A quick thinker who can resolve issues with creativity and efficiency.

-Experience with Shopify, Gorgias, or experience with the retail or e-commerce industry is a must.

Job Details:

-Hours: 20-29 hours per week

-Work Hours: 10 AM AEST - 5 PM AEST (Sydney time)

-Time Zone: Must be available during Sydney time zone hours (flexible to NY time zone as needed).

-Communication: Primarily via email

Expected Outcomes:

-Customer Care Efficiency: The team can focus more on other business aspects while knowing customer inquiries are being handled efficiently and reliably.

-Operational Smoothness: Assist in maintaining a streamlined flow of communication and actions across departments.

-Reliability: Build trust and dependability within the team as the go-to person for customer care and related tasks.

Non-Negotiables:

-A screenshot and productivity tracker are required.

-Must be available during designated AEST working hours, with flexibility for the NY timezone as needed.

Benefits:

-Paid 30 business days of training (focused on mindset and skillset).

-Work-from-home opportunity.

-7th month, anniversary, and performance bonuses.

-Access to training resources.

-Collaboration with an excellent VA community.

-Weekly payment.

-Claim reimbursements for PhilHealth contributions after 6 months; after 1 year, choose between PhilHealth or HMO.

Why Join Us?

-Family-Oriented Team: We're a small, passionate team that values collaboration, creativity, and fun.

-Room to Grow: As we continue to expand, there will be opportunities for you to take on new challenges and responsibilities.

-Flexible Working Hours: We offer flexibility in scheduling and are open to adjusting work hours to accommodate both AEST and NY time zones.

How to Apply:

We are looking for someone to start immediately, so be sure to highlight why you're the perfect fit for this role!