JOB DESCRIPTION

Are you passionate about driving Sales and delivering exceptional Customer Service?

About Us: At Phyllis Song Consulting, we connect skilled Virtual Assistants with entrepreneurs and businesses, helping them thrive while you build a rewarding remote career. Join our team to support clients through high-impact virtual events and challenges that require proactive sales and customer service skills. We’re excited to work with driven individuals who want to excel in sales and customer care within our community of Virtual Assistants!

Job Description: We are hiring full-time Virtual Assistants to support sales and customer service for high-ticket challenge events. This role involves promoting and selling event tickets, handling inquiries, and ensuring a smooth, engaging experience for customers. You’ll interact with potential clients via phone,
email, and chat, managing records and consistently tracking your performance.

Key Responsibilities:

• Promote and sell tickets for major sales challenge events.

• Respond to customer inquiries, offering clear information on event details, ticket options, and pricing.

• Convert leads to ticket sales with prompt follow-up.

• Address concerns and provide tailored support to improve the purchasing experience.

• Maintain detailed records of sales, interactions, and transactions.

• Collaborate with team members for consistent coverage and seamless shift transitions.

• Track and report performance metrics, providing feedback to improve sales processes.

Qualifications:

• Proven experience in sales and/or customer service (event or ticket sales experience preferred).

• Strong communication skills with confidence in handling objections and closing sales.

• Familiarity with CRM systems and customer inquiry management.

• Self-motivated and capable of working independently in a remote setup.

• Bonus: Experience with virtual events or sales challenges.

Tools You Will Use:

• CRM systems

• Communication platforms (email, phone, chat)

• Productivity tracking tools

Details:

• Full-time, rotating shifts between 8 AM EST and 8 PM PST (Graveyard Shift in the US time zone).

• Starting rate: $5-$7/HR

Preferred Traits:

• Strong interpersonal and communication skills

• Confidence in sales and customer service

• A proactive, self-sufficient work ethic

Non-Negotiables:

• Screenshot and productivity tracker required.

• Credit score check.

• Adherence to strict shift schedules (Graveyard Shift).

Benefits:

• Paid 30 business days of training (focused on mindset and skillset).

• Work-from-home opportunity.

• Bonuses at 7 months, on anniversaries, and for top performance.

• Access to extensive training resources.

• Join an exceptional community of Virtual Assistants.

• Weekly payments.

How to Apply: Please answer the following questions to help us determine if you’re a good fit for the role:

• Who is the most influential person in your life, and how did they impact you?

• What is the toughest obstacle you’ve encountered in life? Did you overcome it? How?

• How would you define success in your personal and professional life?

• Can you tell me about a time when you made a mistake at work? How did you handle it?

• Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?

• Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?

• We’re eager to see how you can contribute to our dynamic team—apply today to be part of Phyllis Song Consulting's Virtual Assistant community!