JOB DESCRIPTION

Are you a sales-savvy Virtual Assistant with a passion for customer engagement and strong organizational skills? Join our team!

Job Description:

This role focuses on maintaining proactive communication with customers and engaging new leads generated from social media marketing. As the Customer Outreach & Lead Setting VA, you will make outbound calls to schedule maintenance, respond to inquiries, manage databases, and set appointments for new customer consultations. With regular responsibilities and opportunities to grow into additional social media tasks, you’ll play a vital role in ensuring customer satisfaction and expanding our client’s business reach.

Key Responsibilities:

• Customer Outreach: Contact approximately 2,000 existing customers twice annually to schedule routine maintenance, resulting in approximately 4,000 outbound calls per year.

• Lead Setting: Engage with leads from social media channels and set appointments for consultations, requiring a persuasive and customer-focused approach.

• Scheduling: Handle inbound calls to schedule maintenance and urgent repair appointments, efficiently managing service schedules.

• Communication Channels: Utilize phone calls, emails, and text messaging to maintain consistent, professional communication with customers.

Tools You Will Use:

• Service Fusion: Dispatch and database management software (training provided).

• GoHighLevel: Social media-integrated lead management tool.

• Microsoft Office Suite: For general administrative tasks.

• Database Management: Maintain customer records with up-to-date tagging for easy tracking.

Additional Responsibilities:

• Social Media (Optional): During slower seasons, assist with posting on social media channels such as Facebook, Instagram, and possibly Twitter (X).

• Call Scripts & Guidelines: Use provided call scripts and tagging shorthand to ensure consistent, effective communication with customers.

Working Hours:

• Tuesday - Friday: 8:00 AM - 6:00 PM ET

• Saturday: 10:00 AM - 2:00 PM ET

Preferred Qualifications:

• Skills: Strong verbal and written communication in English, a proactive and sales-oriented mindset, and solid problem-solving abilities.

• Accent: Candidates with clear, neutral accents or a Hispanic-sounding accent are preferred to align with our client’s customer demographic.

• Experience: Previous experience in database management and customer service is highly desired.

Non-Negotiables:

• Screenshot and productivity tracker required.

• Credit score verification.

• Must work during US-based hours (Graveyard Shift - ET).

Benefits:

• Paid 30 business days of training focused on both mindset and skillset.

• Work-from-home flexibility.

• 7th month, anniversary, and performance bonuses.

• Access to ongoing training resources.

• Weekly payments.

• Collaborate within a supportive VA community.

How to Apply: Please answer the following questions to help us determine if you’re a good fit for the role:

1. Who is the most influential person in your life and how did he/she impact you?

2. What is the toughest obstacle you have encountered in life? Did you overcome it? How?

3. How would you define success in your personal & business life?

4. Can you tell me about a time when you made a mistake at work? How did you handle it?

5. Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?

6. Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?