JOB DESCRIPTION

Are you a customer service superstar with excellent organizational skills looking for a flexible work-from-home opportunity?

Job Description:

We’re hiring a proactive Virtual Assistant to support our e-commerce client. This role focuses on customer service excellence and seamless administrative operations to help the business thrive.

Key Responsibilities:

• Professionally respond to customer inquiries about stock, shipping, and general questions via email.

• Review and process wholesale customer inquiries.

• Maintain organized and up-to-date contact lists using Excel.

• Assist with trade show prep, including scheduling meetings with potential customers and following up afterward.

• Ensure a friendly, professional tone in all communications.

What You Bring:

• Expertise in Shopify for order and customer management.

• Proficiency in Excel for data organization and tracking.

• Strong command of Microsoft Office tools (Word, etc.).

• Exceptional written communication skills.

• A proactive attitude with a passion for customer service.

• Adaptability to learn new tools and processes quickly.

Tools You’ll Use:

• Shopify

• Excel

• Microsoft Office Suite

Work Schedule:

• Part-Time: 20 hours per week (4 hours/day).

• Hours: 12 PM to 4 PM Eastern Time (Graveyard Shift).

Preferred Traits:

• Organized, detail-oriented, and self-motivated.

• Enthusiastic about delivering excellent customer service.

• Comfortable working in a fast-paced e-commerce environment.

• Eager to grow and take on new challenges.

Non-Negotiables:

• Screenshot and productivity tracker required.

• Must strictly follow designated work hours.

Perks & Benefits:

• Paid 30-day training program focusing on mindset and skills.

• Fully remote position – work from the comfort of your home.

• Performance-based bonuses (7th month, anniversary, and more).

• Access to training and development resources.

• Weekly payment cycle.

• Collaboration with a supportive VA community.

How to Apply: To apply, please answer the following questions so we can get to know you better:

1. Who is the most influential person in your life, and how have they impacted you?

2. What is the toughest obstacle you’ve faced, and how did you overcome it?

3. How do you define success in your personal and professional life?

4. Can you share an example of a mistake you made at work and how you handled it?

5. Describe a challenge or setback you’ve faced. How did you stay motivated to overcome it?

6. Give an example of a time you solved a problem creatively with limited resources.