JOB DESCRIPTION

Are you ready to lead, support, and elevate a team of Virtual Assistants while ensuring top-notch service delivery?

About Us:

We specialize in empowering Virtual Assistants to thrive in dynamic and fulfilling roles. Our company fosters a collaborative, supportive, and growth-oriented environment. Join us to shape the future of VAs while working with an exceptional community of professionals.

Job Description:

As a Virtual Assistant Support/Trainer, you’ll play a pivotal role in ensuring operational efficiency and team excellence. By performing essential VA tasks and mentoring your peers, you’ll help our team maintain high standards, achieve client satisfaction, and foster professional development.

Key Responsibilities:

Virtual Assistant Support:

• Administrative Tasks: Schedule appointments, manage calendars, and handle email correspondence.

• Customer Service: Respond to inquiries and troubleshoot customer issues.

• Project Coordination: Assist in project planning and organize cloud-based files.

• CRM Management: Maintain and update client relationship management records.

Training and Mentoring:

• Onboarding: Train new hires on tools, workflows, and company standards

• Skill Development: Conduct sessions on time management, customer service, and advanced VA skills

Process Improvement:

• Develop and document standard operating procedures (SOPs).

• Identify workflow inefficiencies and suggest improvements.

Leadership and Team Collaboration:

• Act as a liaison between VAs and management.

• Lead team meetings, motivate team members, and address conflicts professionally.

• Conduct 1on1 coaching calls

• Conduct Exit Interviews

Qualifications:

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Proficiency with CRMs, project management tools, and office suites.

• Leadership and training experience.

• Ability to work independently and collaboratively.

• Adaptability to evolving tasks and responsibilities.

Tools You Will Use:

• CRMs (e.g., Airtable, GohighLevel)

• Project management platforms (e.g., Asana)

• Office suites (Microsoft Office, Google Workspace)

Details:

• Working Hours: Full-Time | 8:00 AM – 5:00 PM CST | Graveyard Shift (US Timezone)

• Compensation: Starting rate: $4/hour

Preferred Traits:

• Proactive problem solver

• Detail-oriented and goal-driven

• Passionate about mentoring and leadership

Non-Negotiables:

• Screenshot and productivity tracker required.

• Adherence to scheduled work hours (Graveyard Shift).

Benefits:

• Paid 30 business days of training (focused on mindset and skillset).

• Work-from-home opportunity.

• 7th month, anniversary, and performance bonuses.

• Access to training resources.

• Collaborate with an excellent community of VAs.

• Weekly payment.

How to Apply: To join our team, submit your application and answer the following questions:

• Who is the most influential person in your life and how did he/she impact you?

• What is the toughest obstacle you have encountered in life? Did you overcome it? How?

• How would you define success in your personal & business life?

• Can you tell me about a time when you made a mistake at work? How did you handle it?

• Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?

• Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?

Why Join Us?

We believe in empowering our team to achieve excellence and celebrate their contributions to the success of our agency and clients. Apply now to make a meaningful impact!