JOB DESCRIPTION

Are You an Organized Problem-Solver Who Thrives on Creativity and Building Relationships?

About Us:

We understand the critical importance of keeping your chimney and fireplace in exceptional condition. That’s why we offer top-tier chimney repair, thorough chimney cleaning, and comprehensive fireplace repair services designed to elevate the safety, structure, and value of your home. Through our expertise, we ensure that every aspect of your chimney and fireplace operates efficiently and safely, providing you with peace of mind and an enhanced home environment. Whether it’s repairing structural weaknesses, cleaning to remove hazardous creosote build-up, or restoring your fireplace to its original glory, our dedicated team of professionals is ready to serve you.

Job Description:

We are looking for a proactive and personable Virtual Assistant to serve as a secretary and customer service representative. In this role, you will handle customer inquiries, support field technicians, and manage follow-ups while maintaining a friendly and solution-oriented approach.

Key Responsibilities:

• Answering and managing customer phone calls.

• Providing support to technicians working in the field.

• Conducting follow-ups to ensure excellent customer service.

• Staying on top of scheduling and updates via our CRM system.

Qualifications:

• Excellent organizational and communication skills.

• Creative thinker and problem solver with a positive attitude.

• Strong interpersonal skills and ability to build rapport with clients and team members.

• Availability during specified working hours.

Tools You Will Use:

• Workiz (CRM – don’t worry, training will be provided).

Working Hours:

• Full-Time Position.

• 8:00 AM to 6:00 PM (Houston, Texas time - CST).

• Saturday, Sunday, and four additional weekdays of your choice.

Preferred Traits:

• Highly dependable and reliable.

• Detail-oriented and attentive.

• Positive "can-do" attitude.

Non-Negotiables:

• Screenshot and productivity tracker required.

• Graveyard shift (U.S. time zone).

• Consistent adherence to agreed-upon working hours.

Benefits:

• Paid 30 business days of training focused on mindset and skillset development.

• Work-from-home opportunity.

• Performance bonuses at the 7th month and on anniversaries.

• Access to exclusive training resources.

• Collaboration with an amazing VA community.

• Weekly payments.

​How to Apply:

Please answer the following questions to help us determine if you’re a good fit for the role:

• Who is the most influential person in your life, and how did they impact you?

• What is the toughest obstacle you have encountered in life? Did you overcome it? How?

• How would you define success in your personal and professional life?

• Can you tell me about a time when you made a mistake at work? How did you handle it?

• Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?

• Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?

​Why Join Us?

You’re not just joining a team—you’re becoming part of a family dedicated to excellence and safety. With access to training and support, we’re committed to helping you succeed in a role that offers stability, growth, and a meaningful impact on our customers’ homes.

Apply today and take the next step in your remote career journey!