Do you have a heart for helping people and the communication skills to guide patients through important healthcare decisions?

About Us:

Phyllis Song Consulting is a fast-growing Virtual Assistant agency that connects top-tier Filipino talent with meaningful, long-term opportunities. We are committed to helping our VAs thrive—not just professionally, but personally—through continuous training, a supportive community, and growth-focused work environments.

Job Description:

We are looking for a compassionate and highly organized Patient Liaison VA who will serve as the bridge between patients and healthcare providers. In this role, you will ensure a seamless and positive patient experience by providing clear communication, addressing concerns, and coordinating care-related activities.

Key Responsibilities:

• Serve as the main point of contact for patients via phone, email, or chat

• Assist patients in understanding treatment processes, procedures, and next steps

• Coordinate appointments, follow-ups, and patient schedules

• Address patient concerns, inquiries, and complaints with empathy and professionalism

• Communicate patient feedback to the internal team to improve service quality

• Maintain accurate and organized patient records and documentation

• Support patients with completing forms and navigating healthcare processes

• Collaborate with internal teams to ensure patient needs are met promptly

Qualifications:

• At least 2+ years experience in customer service, healthcare support, or similar role

• Excellent verbal and written English communication skills

• Strong interpersonal skills with a compassionate and patient-first mindset

• Ability to handle sensitive situations with professionalism and confidentiality

• Highly organized with strong attention to detail

• Ability to multitask and manage time effectively in a fast-paced environment

• Experience in healthcare, patient coordination, or medical admin is a plus

• Familiarity with medical terminology or insurance processes is an advantage

Tools You Will Use:

• Zoho CRM

• Zoom

• Google Docs (Docs, Sheets, Slides)

• Google Calendar

Working Hours:

• Part-Time

• 6:00 AM – 12:00 PM (Manila Time)

Rate:

• $5/hour

Preferred Traits:

• Empathetic and compassionate

• Strong problem-solving skills

• Proactive and resourceful

• Excellent listener and communicator

• Detail-oriented and dependable

• Ability to remain calm under pressure

Non-Negotiables:

• Screenshot and productivity tracker required

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join the Phyllis Song Virtual Dream Team as a Patient Liason and make a meaningful impact by connecting patients with the care they need in a compassionate and efficient manner. Be part of a team that values your role in improving patient experiences while supporting a healthy work-life balance.