JOB DESCRIPTION

Job Description:

We are looking for a highly motivated and results-driven Account Success Manager & Project Manager to build long-term client relationships, drive business growth, and oversee project execution. This role requires a balance of sales, account management, problem-solving, and strategic planning to ensure client satisfaction and successful project outcomes.

Key Responsibilities

•Building and Maintaining Relationships

•Develop and nurture strong relationships with clients.

•Serve as a trusted advisor, providing tailored solutions to meet client needs.

•Sales and Account Management

•Identify business opportunities and manage client accounts for retention and growth.

•Collaborate with sales and marketing teams to maximize revenue potential.

•Customer Support & Problem-Solving

•Address client inquiries and resolve issues efficiently.

•Diagnose challenges and propose effective solutions.

•Project Management & Strategic Planning

•Oversee project lifecycles from planning to final execution.

•Analyze market trends and performance metrics to improve processes.

•Community & Stakeholder Management

•Foster engagement through online forums and events.

•Maintain open communication with internal teams and external stakeholders.

Qualifications

•Bachelor’s degree in Business, Marketing, or a related field (preferred).

•2+ years of experience in sales, account management, or project management.

•Strong communication and relationship-building skills.

•Excellent problem-solving and negotiation abilities.

•Ability to manage multiple accounts and projects simultaneously.

•Experience with project management software (e.g., MS Project, Primavera) is a plus.

•PMP certification is a plus but not required.

Tools You Will Use

•CRM and project management tools

•Microsoft Office Suite or Google Workspace

•Communication platforms (Slack, Zoom, etc.)

Working Hours

•Full-time position

•Graveyard Shift (US Timezone)

Preferred Traits

•Proactive and resourceful

•Strong analytical and organizational skills

•Excellent verbal and written communication

•Team player with leadership capabilities

Non-Negotiables

•Screenshot and productivity tracker required.

•Graveyard Shift (US Timezone)

Benefits

•Paid 30 business days of training (focused on both mindset and skillset).

•Work-from-home opportunity.7th month, anniversary, and performance bonuses.

•Access to training resources.

•Collaborate with an excellent community of VAs.

•Weekly payment.

•Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO.

Why Join Us?
Join us at Phyllis Song Consulting and lead with purpose—managing projects and building strong client relationships. As an Account Success Manager & Project Manager, you’ll be at the heart of our growth, supported by a collaborative and high-performing team.