Are you an organized, people-loving problem solver who thrives in a fast-paced environment?

About Us:

We are an agency dedicated to helping professionals and businesses thrive by matching them with highly skilled VAs from around the globe. We invest in our VAs with mindset and skills training, empowering them to succeed in remote roles that value creativity, commitment, and excellent customer service.

Job Description:

We are looking for a full-time Virtual Assistant to join a dynamic and growing optometry team. This role focuses on front office support, including patient communication, scheduling, and administrative assistance. You must be comfortable handling multiple tasks at once while maintaining a friendly and professional demeanor.

Key Responsibilities:

• Answer patient phone calls, text messages, and email inquiries

• Manage appointment scheduling and rescheduling

• Handle faxed reports and email correspondence

• Track and communicate order statuses to patients

• Provide exceptional customer service in every interaction

Qualifications:

• Previous experience in healthcare or administrative support roles is a plus

• Excellent verbal and written communication skills

• Strong multitasking and organizational abilities

• Positive attitude and a proactive approach to problem-solving

• Ability to work independently and handle high-pressure situations

Tools You Will Use:

• Eyefinity EPM/EHR

• Weave

• Google Workspace (Drive, Sheets, Docs, etc.)

Working Hours:

• Full-Time

• 9 AM to 6 PM PST (Graveyard Shift)

Preferred Traits:

• Organized and detail-oriented

• Creative thinker with problem-solving skills

• People person with a customer-first mindset

• Fast learner with the ability to adapt quickly

Non-Negotiables:

• Screenshot and productivity tracker required

• Time of Work Hours: Graveyard Shift

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?
At Phyllis Song Consulting, we’re all about growth and support. As part of our team, you’ll make a meaningful impact while developing your skills in a dynamic and collaborative environment.