Are you passionate about fine jewelry, love working with a team, and thrive in providing heartfelt customer support? If so, we want to meet you!

Job Description:

We’re looking for a dedicated and enthusiastic Customer Care Virtual Assistant to join a vibrant team in the fine jewelry and piercing industry. If you're detail-oriented, people-focused, and love offering exceptional service that leaves a lasting impression, this is the perfect role for you. You’ll be the first line of connection with customers, helping them feel seen, heard, and supported.

Key Responsibilities:

• Gain in-depth knowledge of the brand and products

• Deliver outstanding customer service with a warm, empathetic approach

• Utilize company tools and resources to handle inquiries efficiently

• Support the team with daily tasks and maintain clear communication

• Uphold a high standard of care and professionalism in every interaction

Qualifications:

• Previous customer service or support experience (VA or similar role preferred)

• Excellent English communication skills, both verbal and written

• Highly organized and a natural team player

• Passion for fine jewelry and knowledge of piercings is a big plus

• Familiarity with e-commerce and customer support platforms

Tools You Will Use:

• Shopify apps

• RichPanel

• Google Suite

Working Hours:

• Part-Time (30 hours/week)

• Monday to Friday

• US Daytime Hours (Original schedule: 10:00 AM – 5:00 PM AEST, subject to shift adjustment)

Preferred Traits:

• Organized

• Strong communicator

• Team-oriented

• Passionate about customer service

• Knowledgeable in fine jewelry and piercings

Non-Negotiables:

• Screenshot and productivity tracker required

• Time of Work Hours (Graveyard Shift – US Timezone, if converted)

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why join us?

Join Phyllis Song Consulting as a Customer Support Specialist and be a vital part of a dynamic team that values exceptional customer service. In this purpose-driven role, you’ll have the opportunity to make a real impact by providing top-notch support to clients while growing within a collaborative and growth-focused environment.