Are you detail-oriented, love organizing travel logistics, and thrive in a remote, fast-paced environment?

About Us:

Phyllis Song Consulting is a dynamic Virtual Assistant agency passionate about empowering talented VAs to thrive in long-term remote careers. We believe in nurturing growth, community, and purpose. If you’re looking to expand your career with supportive clients and an experienced VA community, we’d love to have you join us!

Job Description:

We’re looking for a self-motivated and detail-oriented Travel Administrator (VA) to support the operational side of a luxury travel business. You’ll be managing non-client facing administrative tasks and collaborating with a small team to ensure smooth execution of travel plans. This role requires proactivity, independence, and strong communication skills, along with the ability to adapt to changing needs and schedules.

Key Responsibilities:

• Invoice confirmed trips using SION software.

• Track and reconcile commissions via Google Sheets and SION.

• Communicate with suppliers to follow up on past-due commissions.

• Manage client data in CRM systems (preferences, personal info, requests).

• Build travel itineraries using Umapped and similar platforms.

• Revise and maintain internal travel documents and destination content.

• Liaise with hotels, DMCs, and activity vendors to quote/confirm services.

• Coordinate travel insurance quotes and confirmations.

• Support the team with end-to-end trip planning admin support.

Qualifications:

• Bachelor’s degree or higher.

• 2+ years of experience in the travel industry (agency, resort/hotel, etc.).

• Strong verbal and written communication skills.

• Discretion and professionalism with sensitive data.

• Highly organized and tech-savvy.

• Ability to work independently with minimal supervision.

• Flexible with working evenings and weekends when needed.

• Service-oriented and resourceful mindset.

Tools You Will Use:

• Mac OS and Microsoft Office Suite

• Google Suite (Docs, Sheets)

• CRM platforms

• SION (commission tracking)

• Umapped (itinerary software)

• Communication via Email, Phone, Text

Working Hours:

• Part-Time: ~20 hours/week (with flexibility to increase)

• US Timezone – Graveyard Shift

• Must be available for occasional evening/weekend work

Preferred Traits:

• Resourceful and self-directed

• Quick learner and adaptive

• Reliable and punctual

• Humble, team-oriented, and service-focused

• High attention to detail

Non-Negotiables:

• Screenshot and productivity tracker required.

• Credit score required.

• Must work during US hours (Graveyard Shift).

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset).

• Work-from-home opportunity.

• 9th month, anniversary, and performance bonuses.

• Access to training resources.

• Collaborate with an excellent community of VAs.

• Weekly payment.

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO.

Why Join us?

At Phyllis Song Consulting, we offer a unique opportunity to work in a supportive, family-oriented environment where your contributions truly make a difference. Join our team and experience a dynamic, growth-focused culture that promotes work-life balance, professional development, and the chance to help clients achieve their fullest potential while maintaining personal well-being.