Job Description:

You will manage client interactions, create smooth customer journeys, and maintain high-quality service experiences across platforms.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly.

• Support enrollment and customer experience for courses, books, and events.

• Manage customer feedback and implement improvements.

• Assist in building community engagement.

• Ensure a seamless, warm, and professional experience for all customers.

Qualifications:

• Experience in customer support or community management.

• Excellent written and verbal communication skills.

• Strong organizational and multitasking skills.

• High moral character and empathy for customer needs.

Tools You Will Use:

• Kajabi

• Go High Level

• CRM tools (as needed)

Working Hours:

• Part-Time (20 hours per week)

• 11 AM – 3 PM EST (Graveyard Shift)

Hourly Rate:

• $5/hour

Preferred Traits:

• Warm personality and approachable style

• Problem solver with initiative

• Flexible and adaptable

Non-Negotiables:

• Screenshot and productivity tracker required.

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join Phyllis Song Consulting and be part of a team that values exceptional customer service, clear communication, and a positive client experience. As a Customer Support specialist, you’ll play a crucial role in helping clients feel heard and valued, all while working in a dynamic, supportive environment.