Job Description:

As a Customer Success Manager, you will be the primary point of contact for our clients, guiding them through their journey with our company. You will work closely with both customers and internal teams to ensure that our clients achieve maximum value from our solutions. Your focus will be on relationship-building, problem-solving, and ensuring high levels of customer satisfaction and retention.

Key Responsibilities:

•Be a caring and reliable main contact for your clients, building trust and lasting relationships.
•Welcome and guide new clients so they feel supported and confident using our services.

•Stay connected, checking in to make sure clients are reaching their goals and feeling valued.

•Listen with empathy, gather feedback, and share it with our team to keep improving.

•Offer continuous guidance, training, and updates so clients always feel informed and cared for.

•Watch over client well-being (usage, satisfaction, renewals) and step in with solutions when needed.

•Partner with sales, marketing, and support to ensure every client’s needs are met with love and efficiency.

•Be the client’s voice inside the company, making sure their needs shape our growth.

•Hold regular heartfelt check-ins and reviews to align our services with their bigger dreams. •Encourage renewals and growth by consistently showing care, value, and partnership.

Qualifications:

•Proven experience in a customer success, account management, or client-facing role •Excellent communication and interpersonal skills, with a strong ability to build relationships and engage with clients at all levels.

•Strong problem-solving and critical-thinking skills with the ability to resolve customer issues effectively.

•Ability to manage multiple accounts and prioritize competing tasks in a fast-paced environment.

•Experience using CRM and customer success software tools

•Results-driven with a focus on customer satisfaction, retention, and long-term success.

•Strong understanding of product features and how they can solve customer problems.

•A proactive, empathetic, and customer-first mindset.

•We sometimes ask for flexible support on related tasks, but nothing outside your skill set—and always with clear communication.

Working Hours:

•Full-Time 8 AM to 5 PM CST

Preferred Traits:

•Detail-oriented

•Strong decision-making skills

•Motivated and driven to take action and see tasks through

•Ability to work on multiple projects simultaneously

•Experience with systems and process management

Non-Negotiables:

•Screenshot and productivity tracker required.

•Must have a good credit score. Must work during the specified hours (8 AM to 5 PM CST).

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•Access to training resources

Why Join us?

Join us at Phyllis Song Consulting as a Customer Success Manager and you’ll play a pivotal role in empowering business owners and virtual assistants to achieve true freedom by combining high‑touch support with proven mindset and skill‑set strategies. You’ll thrive in a fully remote, growth‑focused environment where your ability to build meaningful relationships and deliver measurable results makes an immediate impact.