At Phyllis Song Consulting, we connect talented Virtual Assistants with visionary entrepreneurs who need reliable, proactive support to grow their businesses. We’re passionate about helping VAs like you build thriving, long-term careers through community, training, and meaningful work.

Job Description:

We’re looking for a Social Media & Customer Experience Virtual Assistant who will manage online engagement, respond to customers, and support marketing activities. This role requires a friendly communicator with great attention to detail, capable of juggling multiple priorities while maintaining excellent customer service.

Key Responsibilities:

•Manage and engage with audiences on social media platforms.

•Respond promptly and professionally to customer inquiries.

•Assist with social media campaigns and Facebook Ads.

•Maintain accurate and organized data using Excel or related tools.

•Collaborate with team members to ensure smooth daily operations.

•Provide excellent communication and timely updates.

Qualifications:

•Strong knowledge of social media management and engagement.

•Excellent communication and multitasking skills.

•Detail-oriented and responsive to customers’ needs.

•Ability to work independently and take initiative.

•Previous experience in customer support or social media management is a plus.

Tools You Will Use:

•Excel

•Waveapps

•Facebook Ads

Working Hours:

•Part-Time (30 hours/week)

•Eastern Time Zone (Graveyard Shift)

Preferred Traits:

•Attentive and responsive communicator

•Social media savvy

•Self-starter and quick learner

•Great multitasker

•Personable and professional

Non-Negotiables:

•Screenshot and productivity tracker required

•Must work during specified US hours (Graveyard Shift)

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•9th month, anniversary, and performance bonuses

•Access to training resources

•Collaborate with an excellent community of VAs

•Weekly payment

•Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join us at Phyllis Song Consulting as a Social Media and Customer Experience Assistant, where you'll help shape our digital presence while ensuring clients receive exceptional service. You'll be a key player in building connections, creating engaging content, and enhancing the overall client experience.