Job Description:

We are expanding our team and looking for 10 energetic, people-oriented, and enthusiastic Virtual Assistants to join us as Member Relationship Assistants.If you are great at conversations, fluent in English, and love helping people — this role is for you!

About the Role:

As a Member Relationship Assistant, your job is to build meaningful connections with our community members and help us gather important data that supports our mission.You will be speaking directly with our members, asking guided questions, recording their answers, and updating their information in our system.

We currently serve 25,000 members, and your work will help us understand their needs, improve our services, and elevate the overall member experience.

Your Main Responsibilities:

•Call members and have natural, engaging, high-level conversations

•Ask specific survey questions and document their answers clearly

•Submit responses through forms and tracking tools

•Organize, update, and maintain member information in Google Sheets, CRM, JotForm, etc.

•Provide warm, professional, and top-notch customer service at all times

•Work efficiently in a fast-paced environment and handle tasks with accuracy

What We’re Looking For:

We want VAs who are:

•A people person — warm, friendly, and approachable

•Energetic and enthusiastic on calls

•Fluent and confident in spoken English

•Comfortable having high-level conversations with members

•Great at asking questions and actively listening

•Organized, efficient, and reliable

•Able to work on fast-paced tasks

•Exceptional at customer service

•Detail-oriented and consistent with documentation

Tools You Will Use:

•Google Sheets

•JotForm

•CRM tools

•Close (or similar platform)

Working Hours:

•40 hours per week

•Schedule: TBD

•Time Zone: AZ (Arizona Time)

•6-week project commitment

•Job Type: Full-time

•Work Location: Remote

Expected Outcome:

Your goal is to help us gather and compile information from our 25,000 members, ensuring our data is updated, organized, and complete.

Benefits:

•Flexible schedule

•Paid training

•Work from home

Why Join us?

Join Phyllis Song Consulting to experience a supportive and empowering work environment where your growth and success are our top priorities. We believe in fostering work-life balance while providing the tools and mentorship you need to thrive in your career.