Job Description:

We are looking for a full-time Virtual Executive Assistant / Customer Service VA who is detail-oriented, polite, and proactive. In this role, you will be the first point of contact for customers, ensuring calls are answered professionally, schedules are well-managed, and no opportunity is missed. This position is ideal for someone who thrives in a structured environment and takes initiative to improve processes.

Key Responsibilities:

•Answer and manage incoming phone calls professionally

•Schedule and manage appointments accurately

•Notify management of missed calls and ensure follow-ups are scheduled

•Perform light social media-related tasks as assigned

•Maintain organized records and schedules

•Help improve workflows to ensure customer satisfaction

Qualifications:

•Proven experience as a Virtual Assistant or Customer Service VA

•Excellent verbal and written English communication skills

•Strong organizational and time-management skills

•Ability to take initiative and work proactively with minimal supervision

•Customer-focused, polite, and professional demeanor

Tools You Will Use:

•Time tracking and productivity tools

•Call and communication platforms

•Scheduling and calendar management tools

Working Hours:

•Full-Time (40 hours per week)

•10:00 AM – 6:00 PM CST

•Graveyard Shift (US Time Zone)

Preferred Traits:

•Organized

•Responsible

•Proactive

•Takes initiative

•Detail-oriented

Non-Negotiables:

•Screenshot and productivity tracker required

•Must strictly follow the assigned work hours (Graveyard Shift – US Time Zone)

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•9th month, anniversary, and performance bonuses

•Access to training resources

•Collaborate with an excellent community of VAs

•Weekly payment

•Claim reimbursements every quarter for PhilHealth contributions after 6 months of tenure, and after 1 year opt between PhilHealth or HMO

Why Join us?

Join Phyllis Song Consulting and become part of a supportive, growth-oriented team that values both skill development and work-life balance. As an Executive Assistant in Customer Service, you'll play a key role in empowering clients and ensuring seamless operations, all while working in a positive and collaborative environment.