Job Description:

We are seeking a reliable and client-focused Client Success Specialist to manage relationships, support clients, and ensure a smooth and positive experience from onboarding to ongoing engagement. This role is perfect for someone who enjoys communication, problem-solving, and building long-term client trust.

You will act as the main point of contact for clients, ensuring their needs are addressed promptly and professionally.

Key Responsibilities:

•Serve as the primary point of contact for assigned clients

•Onboard new clients and guide them through processes and expectations

•Maintain consistent communication to ensure client satisfaction

•Handle client inquiries, concerns, and follow-ups in a timely manner

•Update and manage client information in the CRM

•Coordinate with internal teams to resolve issues efficiently

•Monitor client health and proactively prevent churn

•Identify opportunities for renewals, upsells, or additional support

Requirements:

•Experience in client success, customer support, account management, or related roles

•Strong written and verbal communication skills

•Highly organized with good time management

•Comfortable using CRM systems, email, and collaboration tools

•Problem-solving mindset with a strong focus on client satisfaction

•Stable internet connection and ability to work full-time remotely

Nice to Have:

•Experience working with US-based clients

•Background in SaaS, digital services, or online businesses

•Sales, retention, or relationship management experience

What We Offer;

•Full-time remote position

•Consistent schedule (9 AM – 6 PM PST)

•Starting rate of $5/hour with growth opportunities

•Supportive team and long-term role potential

Benefits:

•Work-from-home opportunity

•Access to training resources

•Weekly payment

Why Join us?

Join Phyllis Song Consulting and be part of a dynamic team that empowers clients and virtual assistants to achieve a harmonious work-life balance. With a focus on growth, collaboration, and impactful results, you’ll have the opportunity to thrive in an environment that values both personal and professional success.