Job Description:

Phillip Ngo State Farm is seeking a Technical Implementation Specialist to join our growing business coaching organization. We simplify insurance and financial planning for families and businesses—helping them secure long-term success through personalized strategies and a full suite of financial products.

If you love automation, systems, design, and making things work seamlessly behind the scenes, this role is for you.

Role Overview

The Technical Implementation Specialist is responsible for executing technical solutions, building automation workflows, and creating design and media assets that support our marketing and operational goals. This role requires a balance of technical expertise, creativity, and attention to detail.

Key Responsibilities:

Automation Implementation (40%)

•Configure and maintain Go High Level workflows and automations

•Build and manage webinar and event platforms

•Integrate systems using tools like Zapier or n8n

•Create, test, and troubleshoot forms, triggers, and sequences

•Build email and SMS campaigns

•Configure tracking and analytics

•Clone, customize, and optimize automation templates

Web & Design Implementation (30%)

•Create and maintain websites and landing pages

•Design graphics for marketing materials and presentations

•Develop visual assets for courses and programs

•Implement and maintain brand consistency

•Design UI elements and reusable templates

•Optimize designs for various platforms and devices

Media Production (15%)

•Edit video content for courses and marketing

•Create animations, visual effects, and thumbnails

•Add captions, graphics, and formatting

•Optimize media for multiple platforms

•Maintain an organized media library

Documentation & Process (15%)

•Document technical setups and workflows

•Create tutorials and SOPs

•Maintain a technical knowledge base

•Track performance and implementation metrics

•Suggest and support workflow improvements

•Participate in technical planning and reviews

Required Skills & Qualifications:

•1+ year of technical implementation experience

•Strong understanding of marketing automation

•Web design experience with basic HTML/CSS

•Graphic design skills

•Strong problem-solving ability

•High attention to detail

•Excellent time management and organization

•Ability to follow technical specifications accurately

Personal Qualities We Value:

•Clear and professional communication

•Self-motivated and reliable

•Ethical and trustworthy

•Strong multitasking skills

•Cultural awareness and adaptability

•Sound decision-making abilities

Technology Proficiency:

•Go High Level

•Website builders & design tools

•Graphic design software

•Video editing tools

•Zapier / n8n

•Microsoft Office

•Project management platforms

•Documentation systems

Success Metric:

•Quality and accuracy of implementations

•Timely project completion

•System reliability and performance

•Documentation completeness

•Design quality and brand consistency

•Speed of issue resolution

•Collaboration and communication effectiveness

Compensation:

•$5–$8/hour, depending on skills and experience

Work Schedule:

•Monday – Friday

•9:00 AM – 6:00 PM (Pacific Standard Time)

•40 hours/week

Benefits:

•Work-from-home opportunity

•Access to training resources

•Weekly payment

Why Join us?

Join Phyllis Song Consulting as a Technical Support specialist and be part of a team dedicated to providing top-notch solutions and ensuring smooth operations for both clients and virtual assistants. With a focus on troubleshooting, problem-solving, and continuous improvement, you'll play a key role in delivering exceptional service and contributing to the overall success of the company.