Job Description:

We’re looking for a reliable and fashion-savvy Virtual Assistant to support our client in the e-commerce space. This role is perfect for someone who thrives in customer service, has experience with Shopify, and is eager to contribute across both business operations and personal admin tasks.

Key Responsibilities:

Customer Support (Main Focus)

•Respond to customer emails in a friendly, on-brand way

•Help with orders, shipping questions, returns, and exchanges

•Use saved replies and escalate issues when needed

Shopify & E-commerce Support

•Add and update products in Shopify (descriptions, pricing, tags, collections)

•Check for basic site issues like broken links, stock levels, or discount errors

•Support order processing and flag problems early

Daily Admin & Operations

•Provide general admin support

•Manage calendars, appointments, and inboxes

•Help with daily operational tasks as needed

Marketing & Email Support

•Assist with email campaigns and basic automations (with guidance)

•Upload and organize marketing files

•Help schedule content or format captions

Reporting & Organization

•Prepare simple weekly updates (orders, revenue, key issues)

•Keep files and documents organized

•Create simple SOPs and checklists as tasks are learned

Process Improvement

•Suggest improvements to workflows

•Flag issues or inefficiencies before they become bigger problems

Qualifications & Skills:

•Minimum 1 year experience as a Virtual Assistant

•Strong customer service background

•Excellent written English communication skills

•Highly organised with strong attention to detail

•Comfortable working independently and proactively

•Able to follow systems — and improve them

•Interest or background in fashion, beauty, or e-commerce is a plus

Tools You Will Use:

•Shopify (REQUIRED)

•Gmail

•Klaviyo

•Canva (nice to have)

•Google Drive / Docs

Working Hours:

•Part-Time

•10:00 AM – 2:00 PM AEDT, Monday to Friday

Preferred Traits:

•Great customer service and patience

•Self-motivated and takes initiative

•Proactive with a solution-oriented mindset

•Detail-oriented and organized

•Brings new ideas to the table

Non-Negotiables:

•Screenshot and productivity tracker required

•Work hours must be strictly followed (AEDT timezone)

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•9th month, anniversary, and performance bonuses

•Access to training resources

•Collaborate with an excellent community of VAs

•Weekly payment

•Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join the Phyllis Song Virtual Dream Team as an Operations Assistant in Customer Service, where you'll have the opportunity to make a meaningful impact by supporting seamless operations and delivering exceptional service. Be part of a collaborative team that values innovation, work-life balance, and your personal growth.