Are you tech-savvy, organized, and passionate about providing top-notch support to clients across multiple platforms?

About Us:

At Phyllis Song Consulting, we specialize in empowering virtual assistants to grow their careers while helping businesses succeed. Join our vibrant community and enjoy opportunities for continuous learning, collaboration, and growth.

Job Description:

We are looking for a highly motivated Customer Support Virtual Assistant to provide exceptional service to our clients. You will handle email inquiries, support tickets, and assist clients across multiple platforms, ensuring timely and effective solutions.

Key Responsibilities:

• Respond to emails and support requests promptly and professionally

• Manage Zendesk tickets and provide solutions to client issues

• Support clients using Go High Level, Click, and other platforms

• Maintain clear and organized records of client interactions

• Collaborate with team members to ensure seamless client experiences

Qualifications:

• Previous experience in customer support or virtual assistance

• Proficiency in Go High Level, Zendesk, and Click

• Strong written and verbal communication skills

• Ability to troubleshoot issues and provide solutions independently

• Highly organized with attention to detail

Tools You Will Use:

• Go High Level

• Zendesk

• Click

• Email and communication platforms

Working Hours:

• Full-Time, 40 hours/week

• Eastern Standard Time (EST)

Preferred Traits:

• Problem solver with a proactive mindset

• Strong interpersonal skills

• Adaptable to different client needs and platforms

• Team player who values collaboration

Non-Negotiables:

• Screenshot and productivity tracker required

• Credit score check required

• Time of Work Hours: Graveyard Shift (EST)

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•9th month, anniversary, and performance bonuses

•Access to training resources

•Collaborate with an excellent community of VAs

•Weekly payment

•Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join the Phyllis Song Virtual Dream Team as a Customer Support Specialist and be part of a supportive, growth-oriented environment where your contributions truly matter. We prioritize work-life balance, continuous development, and meaningful connections to help you thrive while providing exceptional service from the comfort of your home.