Do you love beauty products and have a passion for helping customers feel confident and satisfied?

About Us:

Phyllis Song Consulting is a fast-growing Virtual Assistant agency that connects top-tier talent with exciting global opportunities. We specialize in training and developing highly skilled VAs, empowering them to thrive in long-term remote careers while working with dynamic and fast-paced businesses. Learn more about us here:

Job Description:

We are looking for a dedicated and customer-focused Virtual Assistant to support a growing e-commerce brand in the beauty space. This role is perfect for someone who enjoys engaging with customers, solving problems, and creating positive experiences that build brand loyalty.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media

• Handle returns, refunds, and order-related concerns

• Provide product assistance and personalized recommendations

• Upsell and cross-sell products when appropriate

• Maintain up-to-date knowledge of products and promotions

• Collaborate with internal teams to resolve issues efficiently

• Turn customer complaints into positive experiences

• Ensure timely and professional communication at all times

Qualifications:

• Proven experience in customer service or admin support

• Strong English communication skills (written and verbal)

• Experience in e-commerce is a plus

• Ability to handle customer complaints with empathy and professionalism

• Strong problem-solving and decision-making skills

• Highly organized with excellent attention to detail

• Ability to multitask and manage time effectively

• Adaptable and able to work in a fast-paced environment

Tools You Will Use:

• Gorgias (CRM / Customer Service Platform)

• RichPanel

• Shopify

• Meta (Facebook & Instagram)

• Microsoft Office Suite

Working Hours:

• Part-Time (20 hours/week)

• Monday to Friday

• 11:00 AM – 7:00 PM AEST

Preferred Traits:

• Passion or interest in beauty products

• Experience applying or using beauty products (especially lashes) is a plus

• Empathetic and customer-focused mindset

• Creative problem solver

• Positive attitude and team player

• Strong interpersonal skills

• Proactive and resourceful

Non-Negotiables:

• Screenshot and productivity tracker required

• Credit score required

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Joining the Phyllis Song Virtual Dream Team means becoming part of a collaborative, growth-focused environment where your contributions directly impact success. As a Customer & Sales Support team member, you'll have the opportunity to thrive while working from home, gaining valuable experience, and being part of a supportive, innovative community.