Are you a detail-oriented VA with a strong customer service mindset and experience in healthcare admin support?

About Us:

Phyllis Song Consulting is a growing Virtual Assistant agency committed to helping VAs build stable, long-term careers while working with purpose-driven businesses. We provide continuous training, a supportive environment, and opportunities for growth—so you can expand your skills while doing meaningful work. If you're proactive, organized, and passionate about helping others, we’d love to have you on our team.

Job Description:

We are looking for two (2) reliable and proactive Healthcare Administrative Virtual Assistants to support daily operations. This role is ideal for someone who excels in client communication, scheduling, and administrative tasks, while maintaining a high level of professionalism and confidentiality.

Key Responsibilities:

• Respond to client inquiries promptly and professionally (priority task)

• Schedule patients and coordinate with therapists

• Handle inbound and outbound calls with a friendly and professional tone

• Assist with payroll-related tasks

• Perform general administrative support

• Organize and manage files using Google Drive

• Assist with basic social media tasks (non-priority)

• Update website content (WordPress) as needed

• Ensure all processes remain HIPAA compliant

Qualifications:

• Previous experience in administrative or healthcare support roles

• Strong customer service and communication skills

• Highly organized with strong attention to detail

• Ability to anticipate needs and take initiative

• Comfortable handling multiple responsibilities (“wearing many hats”)

• Tech-savvy and willing to learn new tools and systems

• Experience with HIPAA compliance is a plus

• Familiarity with AI tools is an advantage

Tools You Will Use:

• Google Drive

• Todoist

• Gmail

• OpenPhone / Quo

• Google Calendar

• QuickBooks Online (QBO)

• DocuSign

• WordPress

• Squarespace

Working Hours:

• Part-Time (20 hours per week)

• 10:00 AM – 2:00 PM MST

• Graveyard Shift (US Timezone)

Preferred Traits:

• Strong customer service attitude

• Self-starter with a proactive mindset

• Organized and detail-oriented

• Ability to stay ahead and anticipate tasks

• Adaptable and eager to continuously learn

• Builds warm and professional relationships

• Keeps the team on track and accountable

Non-Negotiables:

• Screenshot and productivity tracker required

• Graveyard Shift (US Timezone)

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join Phyllis Song Virtual Dream Team and be part of a supportive, growth-focused environment that empowers Medical VAs to excel in their careers. With hands-on training, flexible work-from-home opportunities, and a community that values professional and personal development, you’ll thrive while making a meaningful impact in healthcare.