Job Description:

We’re looking for a high-performing Virtual Assistant who knows how to handle people, pressure, and processes—all at the same time. This is not a “chill and wait” role. This is for someone who’s sharp, organized, and knows how to move with urgency. Right?

If you’re detail-oriented, calm under pressure, and know how to turn a frustrated customer into a happy one—keep reading.

What You’ll Be Doing (Your Core Responsibilities)

Number one—you are the front line. That means:

• Handle inbound and outbound calls

• Respond to emails and text messages professionally and promptly

• Deliver excellent customer service, including de-escalating difficult situations

• Manage and update CRM data accurately

• Support sales efforts through communication and follow-ups

• Follow systems and processes with precision (because if it’s not accurate, it doesn’t work—am I right?)

The key here? Clear communication + consistent execution. That’s how you become irreplaceable.

Tools You’ll Be Using:

• Service Autopilot

• Microsoft Office (Word, Excel, Outlook)

• CRM systems

• Phone, email, and messaging platforms

Who We’re Looking For:

• Let me tell you straight. Common sense? Not so common. So here’s what matters:

• Detail-oriented (you catch what others miss)

• Strong customer service and de-escalation skills

• Highly organized and structured

• Able to adapt quickly in a fast-paced environment

• Confident communicator—phones don’t scare you

• Follows instructions but also thinks ahead

If you go MIA, things fall apart. So we need someone reliable. Someone who shows up. Every time.

Work Schedule & Rate:

• Rate: $5 USD per hour

• Schedule: Monday to Friday, 8:00 AM – 5:00 PM (CST)

• Hours: 40 hours per week

Expected Outcome

Let’s make it simple:

• Accurate work

• Organized systems

• Smooth communication

• Customers handled with care and professionalism

That’s the standard. That’s the expectation.

We sometimes ask for flexible support on related tasks, but nothing outside your skill set—and always with clear communication.

Benefits:

• Paid 30 business days of training (focused on both mindset and skillset)

• Work-from-home opportunity

• 9th month, anniversary, and performance bonuses

• Access to training resources

• Collaborate with an excellent community of VAs

• Weekly payment

• Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join the Phyllis Song Virtual Dream Team to be part of a supportive and empowering community where your growth and success are our top priority. We offer flexible, rewarding opportunities that allow you to thrive professionally while maintaining a healthy work-life balance.