Are you an organized, people-focused problem solver who thrives in a fast-paced healthcare environment?

About Us:

Phyllis Song Consulting is a fast-growing Virtual Assistant agency dedicated to helping talented individuals build long-term, fulfilling remote careers. We provide world-class training, ongoing support, and a collaborative community where you can thrive professionally while working from home. If you're looking for stability, growth, and a team that invests in your success—this is the place for you.

Job Description:

We are looking for a dedicated and detail-oriented Virtual Assistant to support daily operations in a healthcare setting. This role involves handling patient communications, administrative tasks, and ensuring a smooth and positive customer experience. If you enjoy multitasking and delivering excellent service, this role is for you.

Key Responsibilities:

• Answer incoming phone calls, text messages, and email inquiries

• Manage appointment scheduling and calendar coordination

• Handle order status checks and follow-ups

• Process billing and invoicing tasks

• Manage and organize patient records and reports (including fax communications)

• Assist with social media-related tasks as needed

• Provide exceptional customer service at all times

Qualifications:

• Previous experience in customer service or administrative roles (healthcare experience is a plus)

• Excellent verbal and written English communication skills

• Strong organizational and multitasking abilities

• Ability to work independently and solve problems proactively

• Comfortable handling sensitive information with confidentiality

• Tech-savvy and quick to learn new systems

Tools You Will Use:

• Eyefinity EPM/EHR

• Weave

• Google Workspace (Drive, Docs, Sheets, etc.)

Working Hours:

• Full-Time (40 hours/week)

• 9:00 AM – 6:00 PM PST (Graveyard Shift)

Compensation:

• $5/hour

Preferred Traits:

• Organized and detail-oriented

• Problem solver with a proactive mindset

• Positive attitude and team player

• Strong interpersonal and communication skills

• Creative and resourceful

Non-Negotiables:

• Screenshot and productivity tracker required

• Must be willing to work Graveyard Shift

Benefits:

•Paid 30 business days of training (focused on both mindset and skillset)

•Work-from-home opportunity

•9th month, anniversary, and performance bonuses

•Access to training resources

•Collaborate with an excellent community of VAs

•Weekly payment

•Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year opt between Philhealth or HMO

Why Join us?

Join the Phyllis Song Virtual Dream Team to be part of a dynamic, supportive environment where your skills will be valued and your growth encouraged. As a Customer Support, Billing Specialist, or Social Media Assistant, you'll contribute to a mission-driven team that prioritizes work-life balance, personal development, and impactful client relationships.