Job Description:
Virtual Dream Team is looking for a reliable and detailed oriented Customer Service & Enrollment Support Virtual Assistant to join our growing team.In this role,you'll provide outstanding support through live chat,email,and phone while helping manage enrollment processes,customer accounts,and internal administrative tasks.We sometimes ask for flexible support on related tasks,but nothing outside your skillset and always with clear communication.

Key Responsibilities:
• Respond to customer inquiries through live chat,email,and phone in professional and timely manner.
• Process enrollments,account updates,and customer requests with accuracy and attention to detail.
• Assist with resolving customer concerns by identifying solutions and following established processes.
• Support the team with email management and dashboard access requests.
• Maintain accurate records and update customer information within the CRM system.
• Collaborate with team members across multiple platforms to ensure smooth daily operations.
• Monitor assigned tasks and follow up on outstanding requests to deliver excellent customer service.

Required Tools:
• FranConnect CRM
• Microsoft Teams
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word

• Microsoft Powerpoint

• Adobe Applications

• Google Workspace

What we're looking for :
• Strong communication and problem solving skills with a customer first approach.
• Previous customer service experience is preferred.
• Experience using CRM software is an advantage.
• Profiency with Microsoft Excel,Teams,Word,Powerpoint,Google Workspace,and Adobe Applicants.
• Strong organizational skills,excellent attention to detail,and the ability to manage multiple priorities.

• Able to work independently while collaborating effectively with a remote team.

Working Hours:
• Full Time
• 40 hours per week
• Monday-Thursday: 8:30am-6:00pm Eastern Time US

• Friday: 8:30am-12:30pm Eastern Time US

Rate:

• 7-8/per hour

Why Join us?

Join Phyllis Song Consulting as an Administrative Assistant or Customer Support Specialist and become part of a supportive team that values your growth, contributions, and work-life balance. You’ll gain valuable experience, receive continuous training, and help clients succeed while building a rewarding remote career.