Job Description:
Virtual Dream Team is looking for a highly organized and detail-oriented Junior Operations Assistant to support day-to-day administrative and operational workflows. You’ll focus on invoicing, commission tracking, spreadsheet maintenance, and recurring operational tasks while working closely with an Operations Lead who will provide guidance and delegation.

Key Responsibilities:
• Manage client invoicing in SION, ensuring trips are billed accurately and on time.
• Track supplier commissions and keep commission records complete, accurate, and up to date.
• Follow up on outstanding commissions and maintain clear records of pending items.
• Organize confirmations, spreadsheets, and other operational information for easy access and reference.
• Maintain recurring workflows and tasks in Asana according to established processes.
• Provide reliable administrative support as tasks are delegated by the Operations Lead.
• Learn and use additional systems such as TravelJoy and Safari Portal as responsibilities expand.
• Review your work carefully to catch discrepancies and small errors before they become larger issues.

We sometimes ask for flexible support on related tasks, but nothing outside your skill set and always with clear communication.

Required Tools:
• SION
• Asana
• Google Sheets
• Microsoft Excel
• TravelJoy
• Safari Portal

What We're Looking For:
• Excellent written English and the ability to communicate clearly and professionally.
• Strong attention to detail, with a genuine interest in accuracy, organization, and following processes consistently.
• Confidence working with spreadsheets and the ability to learn unfamiliar software quickly.
• Ability to receive delegation well, follow instructions carefully, and ask thoughtful questions when something is unclear rather than guessing.
• A dependable, collaborative approach that allows you to work independently while staying aligned with your Operations Lead.
• A positive attitude and genuine willingness to contribute as part of a team; previous travel industry experience is not required.

Working Hours:
• 30 hours per week, Monday to Friday, from 12:00 PM to 6:00 PM Philippine Time (PHT / UTC+8).

Why Join us?

Join Phyllis Song Virtual Dream Team as an Operations Coordinator and be part of a supportive team where your organization, problem-solving skills, and ideas help businesses run more efficiently. You’ll have the opportunity to grow professionally, improve processes, and make a meaningful impact while working with a team that values trust, collaboration, and success.