Job Description:
Virtual Dream Team is looking for a dependable and friendly Receptionist / Office Assistant to join our remote team. This entry-level role is ideal for someone with excellent English communication skills who enjoys helping people, staying organized, and learning new systems while supporting property management operations.

Key Responsibilities:
• Answer incoming calls promptly and professionally, assist callers, take accurate messages, and route inquiries to the appropriate team member.
• Compile rental applications and organize complete information for landlord review.
• Create, update, and maintain rental listings with accurate property information.
• Monitor designated email inboxes daily, forward messages promptly, and identify matters that require urgent attention.
• Track property management leads and send initial informational materials within one business day.
• Gather relevant information to support website management and SEO activities.
• Provide responsive administrative and customer service support to clients, tenants, prospective clients, vendors, and team members.
• Assist team members with additional administrative tasks and provide backup support when needed.

We sometimes ask for flexible support on related tasks, but nothing outside your skill set and always with clear communication.

Required Tools:
• Microsoft Office
• Email and inbox management tools
• Property management systems and software
• Rental listing platforms
• Basic website and SEO tools

What We're Looking For:
• Excellent spoken and written English, with a clear, courteous, and professional communication style.
• Confidence answering phone calls and communicating with clients, tenants, prospects, vendors, and team members.
• A positive attitude, strong willingness to learn, openness to feedback, and ability to adapt to changing priorities and procedures.
• Reliable organizational skills, attention to detail, and the ability to follow instructions and complete tasks on time.
• Basic computer skills and confidence learning unfamiliar systems, platforms, and software with training.
• Ability to remain calm, helpful, and professional while balancing multiple responsibilities in a fast-paced environment; previous receptionist, phone, or customer service experience is helpful but not required.

Working Hours:
• 40hrs/wk Monday - Friday 9:00AM - 6:00PM EST

Why Join us?

Join Phyllis Song Virtual Dream Team and become part of a supportive, growth-focused environment where your skills, dedication, and contributions are truly valued. As a Receptionist or Office Assistant, you’ll play an important role in helping businesses succeed while growing professionally with a team that invests in your potential.