Job Description:
Virtual Dream Team is looking for a friendly, organized, and proactive Executive Assistant / Customer Service Virtual Assistant to support a busy fitness and wellness business. You'll help manage client communication, follow up with leads, book fitness classes, and ensure every client feels welcomed and supported. This role is perfect for someone who enjoys connecting with people, stays on top of details, and is comfortable handling calls, messages, and administrative tasks.

Key Responsibilities:
• Make outbound calls and send text messages to follow up with potential and existing clients.
• Respond to incoming calls, emails, and text messages with a friendly and professional approach.
• Follow up with leads, answer questions, and help turn inquiries into class bookings.
• Schedule and manage client class reservations using WellnessLiving.
• Organize and manage email inboxes, ensuring important messages receive timely responses.
• Post basic social media content using provided templates and respond to comments, inquiries, and direct messages.
• Maintain accurate client information, track follow-ups, and keep booking records organized.
• Provide day-to-day executive and administrative support to keep operations running smoothly.

We sometimes ask for flexible support on related tasks, but nothing outside your skill set and always with clear communication.

Required Tools:
• WellnessLiving – Client scheduling, class bookings, and management
• Email Platforms – Inbox organization and client communication
• Phone Systems – Inbound and outbound calls
• Text Messaging Platforms – Client follow-ups and appointment communication
• Social Media Platforms – Basic posting and responding to messages

What We're Looking For:

• Previous experience in customer service, executive assistance, appointment setting, or a similar client-facing role.
• Excellent English communication skills, especially when speaking with clients over the phone and through written messages.
• A friendly, approachable personality with confidence in handling conversations and building positive client relationships.
• Strong organizational skills, attention to detail, and the ability to manage multiple follow-ups and bookings.
• Tech-savvy and comfortable learning new software, especially scheduling systems like WellnessLiving.
• Proactive, dependable, and able to work independently while keeping communication clear and consistent.

Working Hours:
• 40 hours per week | Full-Time
• Schedule aligned with U.S. business hours, with exact working hours and timezone to be confirmed.

Benefits:
• Paid 30 Business Days of Training + Completion Bonus
• Work-from-Home Opportunity
• Yearly Anniversary Bonus
• 9th-Month and Performance Bonuses
• Emergency Support Program
• Birthday Vacation Bonus
• Access to Continuous Training Resources
• Supportive and High-Performing VA Community
• Weekly Payments
• PhilHealth Reimbursement or HMO Option

Why Join us?

Join Phyllis Song Virtual Dream Team as an Executive Assistant / Customer Service Representative and become part of a supportive, family-oriented team that values your growth, well-being, and work-life balance. Enjoy opportunities to develop your skills, advance your career, and make a meaningful impact while working in an environment where you are valued and appreciated.